Memorial Consultant

Dignity Funerals
Bodmin, Cornwall
12 Sep 2017
10 Oct 2017
Public Sector
Contract Type
Full Time

Memorial Consultant

Reports to: Crematorium Manager

Overall Purpose: To ensure that all memorial enquiries and any potential memorial requirements are handled to the highest standards of professionalism. To develop the memorial business within the location. To accurately complete memorial administration. To ensure consistent delivery of the highest levels of client service as set out in ‘Serving our Local Communities'.

Key Performance Dimensions

Job performance will be measured on the following dimensions:

  • Client service excellence targets (e.g. cancellation rates and complaints)
  • Growth of Memorial Sales to agreed performance targets
  • Quality of administration throughput


Client Service Excellence

  • treat all clients with dignity and respect, cognisant of their recent bereavement
  • ensure consistent delivery of the highest levels of client service and provision of all aspects of ‘Serving our Local Communities'
  • answer the telephone, dealing with memorial and Funeral Director's enquiries
  • meet with clients both during office hours and out-of-hours to discuss their memorial requirements
  • arrange memorial orders ensuring at all times that the client is well advised, informed of all options and accurately advised of costs
  • if required, accompany the client to visit the completed memorial
  • suggest refinements and improvements in client service to Line Manager

Operational Efficiency

  • carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations
  • communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders
  • identify unnecessary costs and recommend controls to Line Manager
  • fully comply with Quality Standards Manual and Dignity's Internal Procedures
  • ensure that the working practices, facility, and it's equipment are maintained to the highest standards according to Health and Safety legislation and Company regulations
  • ensure credit control policy is complied with fully

Please click apply to email your CV.

Apply for Memorial Consultant

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on West Briton Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More jobs like this