Technical Customer Support

Recruiter
Coastal Group
Location
St Austell, Cornwall
Salary
£22,000
Posted
06 Sep 2017
Expires
04 Oct 2017
Contract Type
Permanent
Hours
Full Time

Are you practical, interested in a technical customer support role and have knowledge of the door & window industry?

Who is the Coastal Group?

We are a product distribution company offering high quality hardware for external door & windows.

This role is office based located at our premises in St Austell and involves working with a team of six others.

Our mission is :

INNOVATING & UPGRADING THE STYLE, PERFORMANCE & LONGEVITY OF EXTERNAL DOORS & WINDOWS GLOBALLY.

The Role

  • Answering telephone calls and emails to assist customers with technical enquiries
  • To process sales orders and quotes
  • To correctly log and report any Issues reported with sales orders/products and resolve
  • Assist in promoting and development of products
  • Develop and learn the nature of the external door & window market
  • Champion for our blu brand (working with an external sales representative)

Skills needed

  • practical mind (comfortable with DIY)
  • Good telephone skills
  • Quick learner
  • Good team player
  • IT illiterate
  • Some selling experience
  • Self-motivated - need to manage personal workload.
  • Clear and confident communication skills

The Culture

A fun and progressive company to work for where everyone is a person, not just a number. Our Core Values are :

be Solution Orientated,

Continuously Improve

Great Attitude,

Bringing out the Potential,

Have passion for the job

have commitment.  

Salary

£22,000

Hours

7.30 -5

Please click to apply

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