Technical Support Manager

Up to £35k + great benefits
28 May 2017
25 Jun 2017
EveryCloud is looking for a Technical Support Manager EveryCloud is the highest rated hosted Email Filtering vendor on Spiceworks, has been named one of CIO Reviews Most Promising Enterprise Security Companies 2016 and is used by more than 6,000 customers in 15 countries. The successful candidate for this role will join a fast growing company with a vibrant team. We have offices in London, Plymouth and San Jose. This role will be based from Plymouth, but with the opportunity for remote / home-based working. The Role: As the Technical Support Manager, you will have a highly important role within our company and be responsible for overseeing our technical support teams located in North America and Europe. As we grow, you will be responsible for developing our customer support and ensuring we continue to provide 1st class customer support. You will develop and implement processes to both improve and maintain the customer experience. You will be well versed with DNS, SMTP, MS Exchange, LDAP, Active Directory & Firewalls. You will be in charge of problem and incident management and the production and delivery of Incident reports. You will be the escalation point for high value customers and partners. This is a central role for our company. We offer a high level of career development and as we expand the services we provide, you will have the opportunity to be involved with future product development. What we're looking for: - At least 2 years proven track record in a similar role - Great written and spoken English language skills - Mail server exposure and a clear understanding / experience of DNS - MS Exchange, Active Directory, LDAP Experience - Have a good understanding of TCP/IP and protocols such as SMTP, DNS and HTTP - Ability to conduct in-depth research into detailed technical issues - Strong analytic and problem-solving abilities - Superb team management and customer service skills